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Candle Making FAQs We've got you covered!
Yes! At the moment, we are offering FREE standard (ground) shipping within the contiguous United States on all orders.
Free shipping promo is valid for a limited time only and is subject to change without notice.
Please note that your order may arrive in more than one package/shipment.
At the moment, items purchased from www.minimalecollective.com only ship within the contiguous United States.
For international shipping of our flagship products (Travel Jewelry Case & Candle Making Kit), please head over to our Amazon Storefront to confirm if AmazonGlobal ships to your region (import fees and shipping charges may apply).
Processing time is the time it takes for an order to be prepared and handed over to a shipping carrier service. Shipping time is the time it takes for that carrier to deliver the order to the customer.
Flagship Products have a processing time of 1-2 business days.
Processing times for other products will vary according to supplier capabilities:
- Butter Me Up Organics:processing = 3-5 business days; shipping = 4-7 business days
- Candles + Teas:processing = 2-3 business days; shipping = 4-7 business days
- Elements of Aura:processing = 7-10 business days; shipping = 4-7 business days
- Nomad Wax Co:processing = 5-7 business days; shipping = 1-3 business days
- Ryan Porter:processing = 3-5 business days; shipping = 1-3 business days
- TLC Candle Co: processing = 2-3 business days; shipping = 1-3 business days
Partial shipments are necessary when:
- Shipping items from multiple warehouses for faster delivery
- An item in the order is on backorder
- An item at a certain warehouse is delayed in delivery
For a single order, merchants may need to ship inventory from multiple warehouses/suppliers based on availability and proximity to the customer. Rather than waiting to receive each item individually at one warehouse before sending the entire order to the customer, merchants can send separate packages from various locations so that they arrive at your doorstep sooner!
Additionally, partial shipments help create a better customer experience if an item is on backorder or one of the warehouses/suppliers experiences unforeseen delivery delays. Rather than having one item hold up the entire order, customers can receive most of their order on time, instead of none of it :)
At this time, we are unable to accept returns or exchanges—however, we will always aim to make it right for our customers!
If you have received a damaged or incorrect item, we will happily return or replace the items for you! Please email us at hello@minimalecollective.com (kindly include your order ID and any photos/videos of the item) so that we can resolve the issue for you as soon as possible!
If for any reason, you are not completely satisfied with your purchase, we’re here to help! Please email us and a member of our team will reach out within 48 hours.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Please note that Minimale Collective is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
If you believe your package has been lost or stolen, please feel free to contact us (we will provide you with confirmation of the delivery to the address provided, date of delivery, tracking information and shipping carrier information) so that you may file a claim directly with the carrier.
A portion of the proceeds from the sale of each of our flagship products is donated to Reach Out Feed Philippines for #ProjectBaon.This worthwhile cause provides healthy packed lunch and snacks to school children who do not have access to nutritious meals and are living in poor communities in the Philippines.
For more information please visit our Charitable Initiatives section.
Don't worry, you can find our step-by-step instructions here!
Check out the Candle Making 101 section of our website for troubleshooting tips and other helpful information about the candle making process!
Please visit the Candle Making 101 section of our website for all the best tips and tricks!
We cover how to troubleshoot common issues like:
- Weak scent throw
- Uneven tops / sink holes
- Wick issues
- Plus other frequently asked questions!